Below you will find the answers to frequently asked questions and more. If you do not find the answer you are looking for… Please contact us by clicking here. Our support hours are: M-F from 9am-6pm EST.
What style of martial arts does Enter Shaolin teach?
Enter Shaolin teaches Wing Chun, Tai Chi, Qigong , Chin Na, C.O.R.E. Training all which are expressed through the energy and physics principles of the Ngo Dac Na System.
We also have lessons on our exclusive NDN ground fighting methods which teach grappling and anti-grappling. These are methods Sifu Phu has perfected and you will not really find any where else.
What is Ngo Dac Na?
Ngo Dac Na is a system that Sifu Phu Ngo perfected through the training and knowledge passed on through many generations in his family.
It is based on principles of energy, nature and physics. If you haven’t read our free ebook that goes over the basics of the Ngo Dac Na System, click here to get your copy now.
Can I learn solo or do I need to have a training partner?
The good news is that most of your training (3/4th) can be done solo. This includes practicing your form, technique and core training. Sensitivity/sparring training is the only thing you need live energy for (aka a partner). However, there is lots for you to fine tune and master before that needs to come into play.
We are adding more and more solo training tools and drills to accommodate the solo practitioner. There are many creative ways for one to practice solo.
We highly encourage our members to think outside the box. Any friend, family member, even a child can help you deal with live energy and they don't have to be a martial art expert to help.
How often are new lessons released?
We will be releasing several new video lessons each week. Members are notified via email when new lessons are available.
How do I get my picture to show up next to my comments?
All you have to do is sign up for free at: www.gravatar.com. Add your photo and make sure to connect it to the same email address you used to sign up for your Enter Shaolin membership.
Where can I submit a suggestion or question?
Simply fill out our contact form here and an Enter Shaolin team member will get back to you shortly.
How can I get the videos to play with a slow connection?
Our videos are recording in HD and also play in HD automatically. We have tested video playback on mobile phones with 4g service and high-speed cable internet.
However, we know depending on where you are in the world you are, you may not be able to view large files in HD. If you are having a hard time getting the videos to playback seamlessly, follow the below instructions to change from HD to SD.
Desktop and Laptop Users:
Mobile & Tablet Users:
Unfortunately, tablet and mobile carriers do not allow you to change to SD. However, if you experience the video pausing and/or skipping, you can pause the video and wait a few moments and then press play again. This allows the video to buffer, so it can play back smoothly.
Depending on your connection and the length of the video, will depend on how long you will need to wait for the video to buffer.
I'm having issues logging in, what do I need to do?
If you cannot remember your username or password, you can check the welcome email you got when signing up.
If you cannot find your welcome email, your username is the email address you used to signup and you can choose 'forgot password' on the login page to be issued a new password.
*Also note, that if you have tried to login 5 consecutive times unsuccessfully, to protect against potential hackers the site will lock you out for 30 minutes.
If you are still having issues, please contact us at support [at] entershaolin.com.
How do I cancel my membership?
We here at Enter Shaolin are committed to providing you with exceptional service. If there is something we can help you with, before you cancel, please email us at support [at] entershaolin.com.
If not, simply email us support [at] entershaolin.com 2-3 days before your billing would be due with your username and we will promptly cancel your subscription.
What happens when I cancel? Your membership stays active until the last day of your subscription. So for monthly members, your subscription will stay active for the remainder of your subscription whether you signed up for a monthly or yearly subscription.
What is your refund policy?
Due to the nature of the Enter Shaolin membership site and the accessibility of our products immediately upon purchase, there is a strict 14-day return policy, which begins on the date of purchase when you first joined our site.
We here at Enter Shaolin are committed to providing each member with exceptional service. Should you have a request for a refund, or any other customer support related question, please contact us at support [at] entershaolin.com.